Ordering Instructions
How to order
1. Browse our products
You can browse our entire product range in our cake shop. You can use the filters at the top of the page to narrow down the products shown.
In the Cake Designer you can create exactly the cake you want.
Our cake gallery gives you inspiration and shows the kinds of cakes we have created for our customers.
We have created dedicated pages for the most popular cake occasions, where you'll find tips for choosing your cake. You can find the theme pages in the menu.
2. Add products to your basket
Add the products you want to your basket with the Add to basket button. If you want to order more than one of a product, you can change the quantity in your basket.
Some products have options (such as flavour or size) that you choose before adding the product to your basket.
3. Go to your basket to review your order
Go to your basket and check that your order contains the products you want. In the basket, you can remove products or change their quantities.
4. Complete your order at checkout
Go to the checkout. If you have ordered from us before and have a user account, you can log in now. If you don’t have an account or can’t remember your login details, enter your email address, address details and phone number in the fields provided. If you like, you can enter different billing details.
Choose a delivery time. The available days are shown darker in the calendar. The shortest delivery time for made-to-order products is 2 working days.
Choose a delivery method. Delivery to your door is also available if we deliver to the postcode you entered in your address details.
In the comments field, you can add any requests, for example about delivery or the products.
Choose a payment method. Companies can choose to pay by invoice.
Tick the box to accept the terms of order and delivery. Confirm your order by clicking the green button and then go on to payment (unless you chose invoice or payment on delivery). Finally, you will see a summary of your order. You will receive an order confirmation by email, along with the details of your new user account if one was created.
5. When your order is ready
24h pickup – If you chose 24h pickup, you will receive pickup instructions by text message when your order is ready to collect.
Pickup from the bakery – You can collect your order from the bakery on the agreed day during opening hours.
Delivery – Your order will be delivered on the day you chose to the delivery address you gave us.
Delivery time
Delivery methods
Pickup
Orders can be collected from the cake bakery on the chosen delivery date during opening hours. See contact details.
If you collect the products yourself, please make sure the cold chain is maintained. Move any products that need refrigeration into a fridge or cold room as soon as possible. On warmer days, we recommend bringing a cool bag or an ice pack.
24h Self-Service Pickup
Outside the bakery’s opening hours, cakes paid for when ordering can be collected from our 24h self-service pickup next to the bakery. You will receive a pickup code by text message the day before your pickup.
Delivery
You can choose delivery for your online order, and a courier company will deliver the products to the delivery address you gave when ordering. Deliveries follow the courier company’s schedules and are usually made between 8:00 and 16:00. You will see the delivery cost once you have entered your postcode.
Payment methods
You can pay for your order in the online shop when you order, through the Visma Pay service, using mobile payment, online banking buttons or the most common payment cards.
The following payment methods are available: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, local cooperative banks (Paikallisosuuspankit), S-Pankki, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Pivo, and Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard cards.
MobilePay: You can pay with your MobilePay wallet if you have allowed payments in online shops in the app settings. Payments made with the MobilePay wallet are charged to the payment card linked to the wallet. If the charge to the payment card fails, you cannot pay with the MobilePay wallet in the online shop.
If you chose pickup from the bakery as your delivery method, you can also pay for your order by card or in cash.
Products collected from the 24h self-service pickup are always paid for in the online shop.
Companies can also pay by invoice.
The online shop’s payment service provider is Visma Pay (Paybyway Oy, Business ID 2486559-4), which is registered in the payment institution register kept by the Finnish Financial Supervisory Authority. Payments are made through the Visma Pay online service, and Visma Pay or Paybyway Oy will be shown as the payee on your bank statement and invoice. Visma Pay passes the payments on to the online retailer. Paying is safe, because all information about the payment is sent over an encrypted connection, so no outside party can see the payment details.
The purchase contract is made between the online shop customer and the online shop. The online shop is responsible for all obligations relating to the purchase.
Visma Pay payment service contact details
Visma Pay, Paybyway Oy (Business ID 2486559-4)
Email: helpdesk@vismapay.com
Phone: 09 315 42 037 (weekdays 8:00–16:00)
Postal address: Brahenkatu 4, 53100 Lappeenranta
Read more: https://www.visma.fi/vismapay/
Terms of order and contract
You can read the terms of order and contract here:
Terms of order and contract